Refund policy
Return, Refund & Cancellation Policy
This policy explains the return, refund, exchange, and order cancellation terms for purchases made through 7Healthwell (https://7healthwell.com).
Our voluntary return policy operates alongside applicable consumer protection laws. Nothing in this policy excludes or limits rights that cannot lawfully be excluded.
1. 30-Day Voluntary Return Policy
7Healthwell accepts eligible return requests within 30 days of delivery.
For standard change-of-mind returns under this voluntary policy, products must meet the following conditions:
- The item is unused and in its original condition.
- Original packaging and included accessories are retained.
- The return request is submitted within 30 days of delivery.
- The product is not subject to an applicable return exclusion.
Customers should contact 7Healthwell before sending an item back so that the appropriate return instructions and address can be provided.
These voluntary return conditions do not override applicable statutory withdrawal rights or remedies for faulty or non-conforming goods.
2. Product Return Restrictions
Certain products may be subject to return restrictions for hygiene, personal-use, or safety reasons, where permitted by applicable law.
In particular, legally qualifying sealed hygiene-related products may be excluded from statutory change-of-mind withdrawal rights after the seal has been removed.
Gift cards, personalized products, and items expressly identified as final sale may be excluded from voluntary returns, subject to applicable consumer law.
Opening or using a product does not automatically remove statutory rights relating to defective, damaged, incorrect, or non-conforming goods.
3. Damaged, Defective, or Incorrect Items
If an order arrives damaged, contains an incorrect item, has missing components, or appears defective, please contact our customer support team.
We recommend reporting visible delivery damage or incorrect items within 7 days of delivery so that the issue can be investigated promptly. This is a recommended reporting period, not a limitation of applicable statutory rights.
Please provide your order number, a description of the issue, and photographs where available.
Depending on the circumstances and applicable law, an appropriate resolution may include replacement, repair, missing components, or a refund.
Where we are legally responsible for defective or non-conforming goods, applicable remedies and associated return costs will be handled in accordance with consumer law.
4. How to Request a Return
To request a return, contact support@7healthwell.com or submit an inquiry through our Contact Us page.
Please include:
- Your order number.
- The product you wish to return.
- The reason for your request.
- Relevant photographs or supporting information, where applicable.
Our support team will review the request and provide return instructions, including the appropriate return address.
Please do not send products to an address without obtaining the relevant return instructions. This does not prevent consumers from exercising statutory rights through a valid cancellation notice.
5. Return Shipping Costs
For voluntary change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated or required by law.
Return shipping arrangements for defective, damaged, or incorrect goods will be determined according to the circumstances and applicable consumer protection law.
Customers should use the return address and instructions provided by our support team.
6. Refunds and Inspections
For voluntary returns, refund eligibility is assessed after the returned product has been received and inspected.
Approved refunds are issued to the original payment method.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.
For statutory cancellations or other legally protected refund claims, the refund amount, timing, and any permitted deductions will be determined in accordance with applicable law.
Refund processing times may vary depending on the payment provider and financial institution. We will comply with applicable statutory refund deadlines.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders may be cancelled before dispatch, provided cancellation can still be completed in our order processing system.
If an order has already been shipped, shipment cancellation may no longer be possible. Customers may still exercise applicable return or statutory withdrawal rights.
Where an order is successfully cancelled before dispatch, the payment will be refunded to the original payment method.
8. Exchanges
Customers wishing to exchange an eligible item should contact our support team before returning the product.
Exchange availability depends on the product, stock availability, return eligibility, and the reason for the exchange.
Where a product is defective or does not conform to the purchase contract, statutory remedies remain available.
9. Statutory Consumer Rights
Customers in certain jurisdictions, including the European Union and United Kingdom, may have statutory rights to cancel qualifying distance purchases within 14 days of receiving the goods, subject to applicable exceptions.
These rights are separate from our voluntary 30-day return policy.
Where statutory withdrawal rights apply, customers may exercise them by clearly notifying 7Healthwell of their decision to withdraw within the applicable period.
Any return deadlines, refund deadlines, permitted deductions, and delivery charge reimbursements will be handled according to the applicable law.
Nothing in this policy limits mandatory consumer rights relating to faulty, damaged, or non-conforming products.
10. Customer Support
For returns, refunds, exchanges, cancellations, or product-related concerns, please contact:
Email: support@7healthwell.com
Contact Form: Contact Us
For an easy-to-follow overview of the return process and frequently asked questions, visit our Returns & Exchanges Guide .