FAQs

7Healthwell issues refunds to the original form of payment used on an order in the event that your order:

• Is canceled by 7Healthwell
• One or more of your items sold out since your order was processed
• Item(s) proved to be received damaged, defective, or incorrect

7Healthwell will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.

If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

Returned to sender or refused packages will be restocked, and you will be issued store credit in the form of a gift card, minus the initial shipping charge.

An order may be returned to sender for one of the following reasons:

• An address is invalid or there is missing information,
• The carrier is unable to deliver your package, or
• The order is refused by the customer at the time of delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Orders shipping to APOs and US Territories may experience delays. Other carrier options are available, and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes 7Healthwell to import the goods on his behalf. Further, the consignee/buyer agrees 7Healthwell may delegate the obligation to import the goods on his behalf to a subcontractor (e.g., customs broker). The consignee will pay the taxes and duties in addition to the purchase price of the goods.

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and holidays) to process.

After your payment is authorized and verified, standard orders can still take up to 4 business days, expedited orders can still take up to 3 business days, and rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

We know you want your order fast, so as soon as it is placed, we are on it!

Regrettably, this means that we cannot cancel or make changes to your order, including, but not limited to:

• Canceling your order or specific items
• Changing your billing or shipping address
• Changing payment method
• Changing shipping method
• Changing color/size of item(s)
• Addition or removal of item(s)
• Changing or adding a discount code
• Addition or removal of a gift card

For whatever reason, if you would no longer wish to keep your order, you are able to return your order after it has been delivered.

Please check and ensure that your correct address is listed on your 7Healthwell account. You can navigate there by clicking or hovering over your account and then clicking MY INFO. Once you are on that page, scroll down to ADDRESSES and make sure to make corrections to existing addresses and/or delete old addresses. 7Healthwell is not responsible for orders delivered to an incorrect address. 7Healthwell cannot change your address once your order has been processed.

If you did not make a purchase from us and/or don't recognize a charge from 7Healthwell, we will need you to contact us immediately so that we can look into this matter and get it resolved!

Please select Contact Support and provide the following information:

• Your email address
• Your full name
• Date of transaction/order placed
• The last 4 digits of the credit card used to make this transaction
• Total amount charged

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Regrettably, 7Healthwell does not have details as to why this happened and suggests you reach out directly to your financial institution for any details regarding your declined payment.