Returns & Exchanges
Returns & Exchanges
Your shopping experience matters to us. If something isn't right with your order, we're here to help you understand your return options and find the next step.
30-Day Return Window
Request an eligible return within 30 days after delivery.
Return Assistance
Contact our team before sending an item back for return instructions.
Original Payment Refunds
Approved refunds are returned to the original payment method.
Our 30-Day Return Policy
We accept eligible return requests within 30 days of delivery. For standard change-of-mind returns, items should be unused, in their original condition, and returned with their original packaging and included accessories.
Please contact our customer support team before shipping an item back. We will review your request and provide the appropriate instructions.
Important: Some personal wellness products may have hygiene or safety-related return restrictions. These restrictions apply only where permitted by law. Your statutory consumer rights remain unaffected.
What Is the Reason for Your Return?
Different situations may require different solutions. Our team will help review the circumstances of your request.
Changed Your Mind?
If your eligible item is no longer needed, contact us within 30 days of delivery to request a return. Standard return conditions apply.
Received a Damaged Item?
Contact us promptly, preferably within 7 days of delivery. Photos of the packaging and product can help us investigate.
Product Not Working Properly?
Tell us what is happening and provide your order number. Our team will review the issue and explain the available resolution options.
Wrong Item or Missing Parts?
Let us know what you received and what is missing or incorrect. We will review the order and arrange an appropriate solution.
How to Request a Return
Please follow these steps before sending a product back.
Contact Support
Email support@7healthwell.com or use our Contact Us page. Include your order number and reason for return.
Receive Instructions
Our team will review your request and provide return instructions and the applicable return address.
Return & Review
Send the item back as instructed. Once received, it will be reviewed and any approved refund will be processed.
Please do not send items to an address without first contacting our team. The correct return destination may vary depending on the product and order.
How Refunds Work
Once a returned item has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method.
The time required for funds to appear in your account may vary depending on your bank or payment provider. Any applicable statutory refund deadlines will be respected.
For standard change-of-mind returns, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable except where required by law or where the return results from our error or a qualifying product issue.
Need to Cancel Your Order?
If you need to cancel an order, please contact us as soon as possible. We can accommodate cancellations before an order has been dispatched.
Once an order has shipped, cancellation of the shipment may no longer be possible. You may still have return or statutory cancellation rights after delivery.
Frequently Asked Questions
Can I return a product after opening it?
Return eligibility depends on the product, its condition, the reason for return, and applicable consumer law. Certain sealed hygiene-related products may have restrictions once unsealed. Contact our team so we can review your request.
Who pays for return shipping?
For standard change-of-mind returns, return shipping costs may be the customer's responsibility. Where an item is defective, damaged, or incorrect, we will review the appropriate return arrangements in accordance with applicable law.
Can I exchange my product for another item?
Please contact our support team with your order number and the item you would like instead. We will explain the available options based on product availability and return eligibility.
How long does a refund take?
Approved refunds are issued to the original payment method. Bank and payment provider processing times may vary. Applicable statutory refund deadlines will be observed.
What if my product develops a fault after the return window?
Please contact us with your order number and a description of the issue. Product warranty coverage and applicable statutory consumer rights may provide additional remedies.
Need Help With a Return?
Our customer support team can help with return requests, exchanges, refund questions, and order cancellations.